Volvo introduces Concierge Services Pilot

Volvo is announcing the roll-out of a pilot programme in San Francisco, targeting Volvo owners driving the new XC90 SUV and S90 luxury saloon. In an effort to make their customers’ lives easier, Volvo has dug deep into consumer research to deliver on their customers’ unmet needs. The pilot is due to start in November and will ramp up to include around 300 Volvo owners.

Research by Volvo has shown that more than 70 per cent of customers want fuelling services at their fingertips, while 56 per cent want their car picked up for routine maintenance, and 49 per cent would like to be able to have their car moved to another location when desired.

The Volvo owners participating in the pilot can use the pilot app to identify concierge services available in the immediate vicinity and order them via their smartphone. Requests are then sent to an authorised Volvo service provider, who will refuel the vehicle, perform scheduled maintenance, or whatever additional service the owner has requested.

The app provides a one-time-use digital key, which is location- and time-specific, and sends it out to the authorised service provider. When the services are complete, the car is locked and the digital key expires. The car can also be returned to where the customer left it or delivered to a completely new location at the customer’s request.