Because safety is our top priority at Tesla, we want to inform you of an action we’re voluntarily taking to recall a small number of charging adapters.
This recall does not involve the Tesla Wall Connector, Universal Mobile Connector, NEMA 14-50 adapter, or NEMA 5-15 adapter that came standard with your Tesla and that most of our customers use for charging. It only involves NEMA 14-30, 10-30, and 6-50 adapters, which are sold separately as accessories and which are used by relatively few of our customers.
In November 2016, we learned about two customers whose NEMA 14-30 charging adapters overheated. These are the only two such incidents that we know of anywhere in the world and neither resulted in any injuries or property damage. However, out of an abundance of caution, we’re replacing NEMA 14-30, 10-30 and 6-50 adapters that were made years ago by our original supplier.
If you have one of these NEMA 14-30 adapters and regularly use it, you will receive a replacement from us within the next couple of weeks. If you do not regularly use it you will receive a replacement as soon as possible. Until then, we ask that you stop using your current adapter, and that you instead charge your car in a different way, such as with a Tesla Wall Connector or NEMA 14-50 adapter (if you have one), or by Supercharging.
Although there have been no incidents with NEMA 10-30 or 6-50 adapters, they have some common elements with the NEMA 14-30, so we will be replacing those as well. These replacements will take about three months to develop and manufacture. In the meantime, since none of these adapters has ever overheated, you can continue to use them if you do not have another way to charge your car.
If you need additional assistance, you can also contact us by phone at 877-798-3752 or by email at ServiceHelpNA@teslamotors.com.
How to determine if your adapter is affected by the recall
Your adapter will likely be included in the recall if you purchased it more than six months ago. To check, compare the part number on the prong side of the adapter to the table below. If you find a match, your adapter will be replaced.